Effective from 2 July 2026
§1. Seller Details and Contact
Seller / Service Administrator: Patrycja Dębowska, running a sole proprietorship under the business name Onlineshoehaven Patrycja Dębowska, address: ul. Kornela Morawieckiego 3, 32-566 Źródła, Polska, entered in the Central Register and Information on Economic Activity (CEIDG), NIP: 6282293268, REGON: 526690612.
Operational Contact: e-mail: info@ribeirastore.com, phone: +48 793 428 473
The online store accepts orders 24 hours a day, 7 days a week, while order handling takes place on business days. Shipping is carried out from the Seller’s own warehouse located at the registered office address.
Correspondence and Return/Complaint Address: ul. Kornela Morawieckiego 3, 32-566 Źródła, Polska, marked “RIBEIRA – return/complaint”.
The Seller conducts sales within Europe. Orders from certain countries (outside our standard delivery area) may require prior contact by e-mail and individual agreement of the terms.
§2. Definitions
- Consumer – a natural person entering into a legal transaction with the Seller not directly related to their business or professional activity.
- Entrepreneur with Consumer Rights – a natural person conducting business activity registered in CEIDG, entering into a contract directly related to their business activity, but not of a professional nature for them; selected provisions concerning consumers apply to such an entity.
- Customer – any entity placing an Order or using the electronic services of the Store.
- Store / Service – the website ribeirastore.com, through which the Customer may become familiar with the offer, place Orders, and use electronic services.
- Product – a movable item offered in the Store. Product descriptions, photos, and technical parameters are for informational purposes and are intended to facilitate selection.
- Order – the Customer’s declaration of intent resulting in the conclusion of a distance sales contract under the terms specified in these Terms and Conditions.
- Price – the value expressed in euro (EUR), generally including VAT, unless otherwise indicated for the Product.
- Payment – payment made by bank transfer to the Seller’s account. All payments are made in EUR. The Store does not offer card payments or online payment gateways, and does not accept cash or cash on delivery.
- Delivery – transport of the goods to the Customer, usually carried out by a DHL courier to the address indicated in the Order.
- Complaint – a notification concerning non-conformity of the Product with the contract or other rights to which the Customer is entitled under the law and these Terms and Conditions.
- Right of Withdrawal – the right of the Consumer and the Entrepreneur with Consumer Rights to withdraw from the contract within 14 days without giving any reason.
- Electronic Services – Store functionalities, including customer account, cart, contact forms, and newsletter.
§3. Scope of Activity and Reliability of Information
The online store conducts retail sales of products available in the offer via the website. The assortment includes goods intended for everyday use, presented in the descriptions on the store website.
The purpose of the store’s activity is to enable customers to purchase products online conveniently and safely. All transactions are carried out in accordance with applicable law and the principles of reliable customer service.
The Seller conducts sales across Europe; orders from certain countries (outside our standard delivery area) may require prior contact by e-mail so that the terms can be agreed individually with the store support team.
§4. Price Transparency, Promotions, and Offer Presentation
Prices are presented in EUR and – unless stated otherwise – include VAT. In the cart and during checkout, we indicate separately the delivery cost and the total amount payable. If discounts are applied, the Seller presents the information required by law, including information about the lowest price from the 30 days preceding the promotion, where applicable. Marketing communications are for informational purposes; the binding elements are the content of the product page, these Terms and Conditions, and the order confirmation.
§5. Conclusion of the Contract – Order Steps
- Adding the Product to the cart and proceeding to checkout.
- Selecting the delivery method (DHL) and payment method (bank transfer).
- Entering the data necessary to complete the Order and accepting the Terms and Conditions, as well as acknowledging the Privacy Policy and Cookie Policy.
- Payment authorisation. After successful authorisation, the Customer receives an e-mail confirmation.
- Processing and shipment of the Order. The Seller informs the Customer about status changes by e-mail.
The contract is considered concluded at the moment the Seller confirms acceptance of the Order via e-mail. If payment is not confirmed, the Order may be cancelled automatically.
§6. Electronic Services and Customer Account
The Store provides electronic services such as the order form, registration and login to the customer account, adding reviews, and the newsletter. The account allows viewing order history and address data.
The user may delete the account at any time by contacting the store support team or through a function available in the panel, if provided.
It is prohibited to publish unlawful content, content infringing personal rights, copyright, or standards of good practice. The Seller may refuse publication or remove content inconsistent with these Terms and Conditions or the law.
§7. Business Hours, Contact, and Responses
The customer service office operates on business days. Enquiries are handled on an ongoing basis, most often within 1–2 business days.
§8. Product Content and Parameters
The Seller makes every effort to ensure that product descriptions, photos, and technical parameters are reliable and up to date. Minor differences resulting from the individual characteristics of materials, the production process, or display settings are permissible.
In case of doubts regarding the properties of a product, its dimensions, use, or method of use, the Customer may contact the Seller before placing an order.
Products offered in the Store are intended for use consistent with their intended purpose, unless otherwise stated in the description.
§9. Payment Methods – Bank Transfer
Available payment method: orders are paid by bank transfer to the Seller’s account. This is the only form of payment available. The transfer details and the order number are shown on the order confirmation page and sent by e-mail.
All payments are processed in euro (EUR). The Store does not offer card payments or online payment gateways, and does not accept cash or cash-on-delivery.
Bank account: Onlineshoehaven Patrycja Dębowska, mBank S.A., IBAN PL54 1140 2004 0000 3712 2848 7170 (BIC/SWIFT: BREXPLPW). Please quote the order number as the payment reference – it speeds up identification of the payment.
Deadline and processing: please pay for the order within 7 days of placing it. The order is released for fulfilment once the full amount has been credited to the Seller’s account. After this period the Seller may cancel the order, having first contacted the Customer.
Refunds are made by transfer to the account from which the payment was made, unless the law or an individual arrangement provides otherwise.
§10. Delivery and Shipping – DHL
Carrier: DHL courier.
Dispatch Time: orders are usually prepared within 1–2 business days.
Total Delivery Time: the total estimated delivery time, including preparation and transport, is usually around 3–5 business days. In exceptional cases, this time may be extended.
Shipment Tracking: after the parcel is dispatched, the Customer receives a shipment number enabling monitoring of the delivery status.
The Store conducts sales exclusively online; personal collection is currently unavailable.
§11. Withdrawal from the Contract (14 Days)
The Consumer and the Entrepreneur with Consumer Rights may withdraw from the contract within 14 days from taking possession of the goods, without giving any reason. To meet the deadline, it is sufficient to send the statement before it expires.
Return Costs: the cost of return is borne by the Seller. A prepaid return label is included with the parcel. Where necessary, the Seller provides additional instructions for returning the goods.
Condition of the Goods: the Customer is liable for any diminished value of the goods resulting from handling them in a way beyond what is necessary to establish their nature, characteristics, and functioning.
The refund is made no later than 14 days from the date of receipt of the return or proof of dispatch, using the same payment method, unless otherwise agreed.
The right of withdrawal may not apply in cases indicated in the applicable provisions of law, in particular with regard to goods made to the Customer’s specifications.
§12. Exchange
Regardless of the statutory right of withdrawal, the Seller may allow exchange of goods within 14 days from delivery, provided that the product is unused and in unimpaired condition, taking into account ordinary inspection of the goods. The cost of return shipping and resending the product as part of the exchange is borne by the Seller. Exchange is carried out subject to stock availability; if the selected variant is unavailable, the Seller may offer a refund.
§13. Liability for Defects and Conformity of Goods with the Contract
The Seller is liable for the conformity of the goods with the contract towards Consumers and Entrepreneurs with Consumer Rights in accordance with the rules provided for in the applicable provisions of law. In the event of non-conformity with the contract, the Customer may request repair or replacement, and in cases indicated by law – a price reduction or withdrawal from the contract.
Submission: a complaint may be submitted using the complaint form, by e-mail, or by post. The notification should describe the non-conformity or defect and – where possible – include photos and the order number.
Complaint Transport: the cost of complaint transport is borne by the Seller. Instructions concerning the return of the product are provided by the store support team.
Deadline: complaints are usually processed within up to 14 calendar days from receipt of the complaint or the product, unless the law provides otherwise.
With regard to entrepreneurs who are not entrepreneurs with consumer rights, the Seller’s liability may be limited within the limits permitted by law.
§14. Temporary Unavailability, Errors, and Limitation of Liability
Despite due care, temporary technical interruptions, carrier delays, or obvious clerical errors may occur, including in prices. In the event of an obvious pricing error, the Seller will contact the Customer and propose continuation of the order at the correct price or cancellation at no cost. The Seller is not liable for indirect damages, lost profits, or delays resulting from force majeure, subject to liability that cannot be excluded under the law.
§15. Manufacturer’s Warranty
If a manufacturer’s or distributor’s warranty is provided for a given product, information on its scope and duration is included in the product description or warranty document. The warranty is voluntary and independent from the Customer’s statutory rights resulting from non-conformity of the goods with the contract.
§16. Taxes, Sales Documents, and E-Invoices
For each purchase, the Seller issues an appropriate sales document. With the Customer’s consent, the document may be sent electronically. Data for the sales document should be provided correctly no later than at the time of placing the order.
§17. Privacy, Cookies, and Marketing Consents
The rules of personal data processing are described in the Privacy Policy, and the rules for the use of cookies and similar technologies are described in the Cookie Policy. Marketing and analytical consents are generally voluntary and may be changed by the user at any time in the cookie settings or in another provided manner.
§18. Technical Requirements and Rules for Using Electronic Services
To use the Store, a device with Internet access, an up-to-date web browser, an active e-mail address, and – to the extent necessary – cookie support are required. Activities that may destabilise the Service, infringe the rights of third parties, or violate standards of good practice are prohibited. The Seller reserves the right to moderate and block accounts violating the law or these Terms and Conditions.
§19. Out-of-Court Dispute Resolution Methods
The Seller provides a complaint path and encourages amicable dispute resolution. The Consumer may, among other things, use the assistance of municipal or district consumer ombudsmen and permanent amicable consumer courts at the Trade Inspection, in accordance with the currently applicable rules.
§20. Changes to the Terms and Conditions and Validity
This version of the Terms and Conditions is effective from 2 July 2026. Changes to the Terms and Conditions may occur for valid reasons, in particular due to changes in law, technological changes, or changes in payment and delivery methods. For contracts concluded before the change, the Terms and Conditions applicable on the date of placing the Order shall apply.
§21. Final Provisions and Contact
In matters not regulated herein, Polish law shall apply, in particular the Civil Code and consumer protection provisions. These Terms and Conditions do not exclude or limit the rights granted to Consumers under mandatory provisions of law. In any matter, the Seller may be contacted at: info@ribeirastore.com or by phone: +48 793 428 473
Company Details
Onlineshoehaven Patrycja Dębowska
ul. Kornela Morawieckiego 3
32-566 Źródła, Polska
NIP: 6282293268, REGON: 526690612
e-mail: info@ribeirastore.com
phone: +48 793 428 473