Below you will find information regarding the right to withdraw from the contract, the time limit for exercising it, and the effects of using this right.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Details for Submitting Withdrawal
To exercise the right of withdrawal, you must inform:
Onlineshoehaven Patrycja Dębowska
ul. Kornela Morawieckiego 3
32-566 Źródła, Polska
e-mail: info@ribeirastore.com
Form of Statement
You may inform us of your decision to withdraw from this contract by means of an unequivocal statement, for example by a letter sent by post or by e-mail.
You may use the model withdrawal form, but it is not obligatory.
Meeting the Deadline
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal from the Contract
Below you will find information regarding the rules for refunding payments, returning the goods, and liability for any diminished value of the goods.
Refund of Payments
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery of the goods (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered in our store), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.
Method of Refund
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
Withholding Refund
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of Goods
Send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Return Costs
The costs of returning the goods are borne by the Seller. Detailed information regarding the method of returning the product is provided by the customer service department.
Liability for Diminished Value
You are only liable for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish the nature, characteristics and functioning of the goods.
Additional Information
More information about the return procedure and detailed conditions for withdrawal from the contract can be found in the Store Terms and Conditions and on the Returns and Complaints page.