At ribeirastore.com we care about clear rules and customer comfort. Every return, complaint and exchange procedure is handled by our customer service team, ensuring that all requests are reviewed quickly and professionally. Refunds are processed within 5 business days from approval of the request.
Returns
In accordance with consumer rights regulations, you have the right to withdraw from the sales contract within 14 calendar days from the day of receiving the product, without giving any reason.
Return Procedure
- Complete the return form – available in the footer of the website, in the order confirmation e-mail or inside the parcel. If the form was not included, please contact customer service.
- Carefully pack the product – use the original packaging if available, or another solid box. The product must not be damaged or show signs of use beyond ordinary inspection.
- Include the return form inside the parcel.
- Send the parcel back – a prepaid return label is included with your parcel. Return shipping costs are covered by the Seller.
- After receiving the parcel, we will issue a refund within 5 business days using the same payment method used for the purchase, unless you explicitly choose another method at no additional cost.
Return Address
RIBEIRA
Onlineshoehaven Patrycja Dębowska
ul. Kornela Morawieckiego 3
32-566 Źródła
Poland
Important Information
- The 14-day period is counted from the day of receiving the product.
- The parcel must be properly secured.
- Please include the completed return form in the parcel — it helps us process your refund faster. Using the form is not a condition of the return.
- A prepaid return label is included with your parcel.
Complaints
All complaints are handled directly by us to ensure a high standard of service. Each complaint is reviewed within 14 calendar days.
How to Submit a Complaint
- by e-mail to: info@ribeirastore.com,
- by post to the registered office address:
RIBEIRA
Onlineshoehaven Patrycja Dębowska
ul. Kornela Morawieckiego 3
32-566 Źródła
Poland
Complaint Process
The customer service team makes a decision based on the description and photos provided by the Customer and, if necessary, may request the product to be returned for inspection.
If the complaint is accepted:
- the refund will be made within 5 business days,
- or – with the Customer’s consent – the product will be replaced with a new one.
Exchanges
For customer convenience, we allow product exchanges within 14 calendar days from the day of receiving the parcel.
Exchange Procedure
- Notify us of your wish to exchange by e-mail: info@ribeirastore.com.
- After approval of the request, send the product back according to the instructions from customer service. Exchange shipping costs are covered by the Seller.
RIBEIRA
Onlineshoehaven Patrycja Dębowska
ul. Kornela Morawieckiego 3
32-566 Źródła
Poland
After receiving the parcel, the new product will be sent within 5 business days.
If the exchanged product is unavailable, we will issue a full refund within the same period.